React Job: Delivery Manager

WHO WE ARE...

In the year 2016, we started out as a small team of 5 members incubated from PSG STEP to shape the future of learning and assessment. We are now a growing Enterprise EdTech startup of 200+ passionate NEOs based out of Coimbatore offering 5 products to universities, corporates and students across India, setting benchmarks in the learning and assessment process. Our recent achievement includes the Rising Start Up award received from our Honourable Union Finance Minister, Smt. Nirmala Sitharaman organised by the Startup Academy.   

 

Our community is known for its futuristic vision, quality of work, steadfast loyalty and unwavering commitment. If you are looking for a place to leave an impact, start your journey with iamneo.   

THE ROLE 

We are looking for an experienced and detail-oriented Delivery Manager to join our vibrant team at iamneo. The successful candidate will be responsible for managing the overall relationship with assigned clients, ensuring their satisfaction, increasing adoption, and retention. As a Delivery Manager, you will work directly with customers to provide the necessary support to achieve their goals. 

RESPONSIBILITIES

• Manage client portfolios, analyse customer data and improve customer experience. 
• Develop, prepare, and nurture customers for account growth, handholding clients from sales closure to on-boarding, training, governance, reporting, and providing continued support. 
• Identify and develop up-sell opportunities. 
• Advocate for customer needs and issues discussion & cross-departmental resolutions. 
• Understand proposal objectives, determine the scope of work, source information, collate and analyse information logically, and produce high-quality outputs in a timely manner. 
• Maintain detailed repository and tracker to ensure all recent documents are added regularly. 
• Proactively liaise with stakeholders to receive timely feedback to enhance proposal/presentation development processes.
• Manage a team of Customer Success Engineers/Technical Support Engineers.
• Handle client escalations as needed.

WHAT WE ARE LOOKING FOR IN YOU...

• Basic understanding of tech stacks - Java, Javascript, Fullstack, Testing (Automation & Manual), python, C,C++, Angular.js, React.js, DBMS, etc., will be a plus.
• Strong project management abilities, and excellent technical writing, research, and communication skills. 
• Excellent analytical, problem-solving, and decision-making skills 
• Proficiency in best practices in Enterprise Delivery like Agile, Scrum etc.
• Worked in the software industry as a developer/tester/support executive early in their career would be a plus.
• Willingness to work in the weekends as per business needs.

WHAT YOU GET AS PERKS

• Flexible work timings and no leave policy - We don't go behind timelines, we work for better product at flexible working hours.   
• No hierarchy - Everyone has open access to anyone in the team.   
• Medical insurance - We got you covered. We provide insurance for you and your family members.   

Job Type: Full-time